Flowers Wallington Online Terms and Conditions

Introduction

Welcome to Flowers Wallington. These Terms & Conditions govern your use of our online flower delivery services provided via the Flowers Wallington website. By placing an order with us for delivery in Wallington or the surrounding areas, you agree to abide by these conditions. Please read these terms carefully before completing your purchase. These conditions apply to all customers across Wallington and adjacent localities using our e-commerce platform.

Order Process

Ordering beautiful blooms online from Flowers Wallington is designed to be simple and secure. To complete a purchase, customers must:

• Select their desired flowers or floral arrangements from our online catalogue.
• Add chosen items to the online shopping basket.
• Proceed to checkout and enter accurate delivery information, ensuring the address is within Wallington or the surrounding areas we serve.
• Confirm delivery date and any special instructions for the order.
• Review their order for accuracy before submitting.

Once an order is placed, an on-screen confirmation is provided. Shortly after, you will receive an order confirmation by email. This confirmation signifies our acceptance of your order subject to these Terms & Conditions. Orders will only be processed upon successful payment authorisation. We reserve the right to refuse or cancel any orders if we suspect fraudulent activity or if stock is unavailable.

Product Availability and Substitution

Flowers, being a natural product, may be subject to seasonal and regional availability. While we endeavour to accurately display and supply all products as described, there may be occasions where specific stems, shades, or packaging are unavailable. In such cases, Flowers Wallington reserves the right to substitute products with items of equal or higher value and similar style and quality, ensuring your recipient receives a stunning display. If the substitution is material to your order, we will make reasonable efforts to contact you before proceeding.

Delivery of Flowers

Flowers Wallington offers home and business flower delivery throughout Wallington and select neighbouring areas. During checkout, you will be prompted to enter a valid local delivery address and preferred delivery date. Deliveries are made Monday to Saturday, excluding public holidays, within designated time slots. Whilst we strive to meet all delivery preferences, precise delivery times cannot be guaranteed due to variable routes and volumes.

It is the customer’s responsibility to provide correct delivery details and ensure someone is available to receive the flowers. Where a recipient is unavailable, our delivery driver may attempt to leave the flowers with a neighbour or in a secure safe place (if instructed). A delivery note will be left advising of the delivery location. Flowers Wallington cannot accept liability for delayed or failed deliveries arising from inaccurate address, lack of access, or absent recipients. We recommend contacting us directly if delivery requires special arrangements.

Pricing and Payment

All prices for flowers and delivery charges are listed in British Pounds Sterling (£) and include applicable Value Added Tax (VAT) at the prevailing UK rate. Prices are correct at time of publication but may be subject to change prior to order confirmation.

Payment must be made in full at the time of ordering via one of the supported secure payment methods available during checkout. These may include, but are not limited to, major credit cards, debit cards, and approved online payment options. Payments are processed securely with industry-standard encryption. Orders will not be processed until payment is successfully received and authorised.

Order Amendments and Cancellations

If you wish to amend or cancel your flower order, please contact us as soon as possible after placing your order. Amendments and cancellations are only possible before the order has entered the preparation or dispatch stage. Once processing has begun, we may not be able to accommodate further changes. For next-day or same-day deliveries, changes may not be possible once the order is confirmed due to time constraints.

Upon successful cancellation prior to fulfilment, a full refund will be issued to the original payment method. If the order cannot be cancelled because preparation or delivery has commenced, no refund will be possible. Custom or bespoke orders are non-cancellable and non-refundable once created as per your specification.

Returns, Refunds, and Complaints

Due to the perishable nature of flowers, we are generally unable to accept returns. In the unlikely event your flowers arrive damaged or do not meet the standard expected, please notify us within 24 hours of delivery with clear details and (where possible) photographs. We will investigate and, if the issue is confirmed, will offer either a replacement or refund at our discretion.

Please note that minor variations in flowers, arrangements, or colours can occur, and such differences do not constitute grounds for complaint or refund. Refunds, if applicable, can take up to 7 working days to process depending on your payment provider.

Liability and Risk

Risk in the flowers passes to the customer or recipient upon delivery. Flowers Wallington is not liable for any indirect, incidental, or consequential losses that may arise from use, non-delivery, or delay in delivery of our products. Our total liability for any claim will not exceed the amount paid for the flower order in question.

We will not be responsible for failure to deliver or delays caused by events beyond our reasonable control including, but not limited to, adverse weather, strikes, or restrictions due to government policy. Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any statutory rights you may have as a consumer under United Kingdom law.

Customer Obligations

By using our online store, you confirm that:

• You are at least 18 years of age and able to legally contract for goods in the UK.
• The information you provide is true, accurate, and complete at the time of ordering.

Customers are responsible for checking their order details and contacting us promptly if any errors are detected.

Promotions and Discount Codes

From time to time, Flowers Wallington may advertise special offers, promotions, or discount codes. These are subject to availability and may have restrictions. Only one discount or promotion may be applied per order, and cannot be used in conjunction with other offers unless explicitly stated. Codes must be entered at checkout and cannot be retrospectively applied. We reserve the right to withdraw promotions at any time without notice.

Intellectual Property

All content on the Flowers Wallington website—such as photographs, designs, logos, and product descriptions—remains the intellectual property of Flowers Wallington or our licensors. No part of this content may be reproduced, distributed, or used for commercial purposes without prior written consent.

Privacy and Data Protection

Flowers Wallington takes privacy seriously and complies with applicable UK data protection and privacy legislation. Personal data collected during the ordering process is used solely for fulfilment of your order and improving our services. We do not share your details with third parties except as necessary to process and deliver your purchase. For more details, please refer to our privacy policy.

Governing Law and Jurisdiction

These Terms & Conditions—together with any matters arising from your use of our website or services—are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the Courts of England and Wales.

Changes to Terms & Conditions

Flowers Wallington reserves the right to update or modify these Terms & Conditions from time to time without prior notice. Changes will apply to all future orders once posted on our website. We encourage all users to review these terms periodically to remain informed of any updates.

General Provisions

If any provision of these terms is found to be unlawful, invalid, or unenforceable, such provision will be deemed severable and will not affect the validity or enforceability of the remaining terms.

These Terms & Conditions constitute the entire agreement between you and Flowers Wallington regarding your online order. No verbal representations or statements by staff or agents will alter these terms, unless expressly agreed in writing.

Contact and Customer Support

If you have any questions on these Terms & Conditions, or require clarification about ordering flowers online for delivery in Wallington and neighbouring areas, please consult our website’s help section or contact our customer service team via the contact form. We are dedicated to making your experience with Flowers Wallington enjoyable and stress free.

These Terms & Conditions apply to all customers using our online flower delivery service across Wallington and the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wallington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wallington.

For assistance with orders, returns or account queries, please fill out the Contact Us form.